You need to have a Help Centre account to create a support ticket.
Raise a ticket
- Go to international.help.qoria.com
- Select Log a Support Ticket in the top right of the Help Centre.
- Sign in.
- Fill in the form to submit your ticket.
You can also get in contact via email or phone for urgent issues.
See your tickets
- Sign into international.help.qoria.com.
- Select My Support Tickets.
- Use the tabs to view tickets you’ve raised or are watching.
Tip
If you manage tickets for multiple organisations, you can see tickets raised for all of them. Contact your Customer Success Manager to switch this on.
Each ticket will have one of the following statuses:
| Status | Description |
| Open | We've got your request and are working on getting you an update. |
| Awaiting your reply | We've responded and are waiting for a response so we can help resolve the issue. |
| Solved | This ticket has been marked as resolved. |
Update a ticket
Select a ticket from the list.
For Open or Awaiting your reply tickets, you can:
- Add a response.
- Mark the ticket as solved.
- Submit a new ticket.
For Solved tickets, you can only create a follow-up ticket.