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Create a Support Ticket

Updated

You need to have a Help Centre account to create a support ticket. 

Raise a ticket

  1. Go to emea.qoria.com
  2. Select Submit a request in the top right of the Help Centre.
  3. Sign in.
  4. Fill in the form to submit your ticket.

You can also get in contact via email or phone for urgent issues.

See your tickets

  1. Go to emea.qoria.com
  2. Select Sign in at the top right of the Help Centre.
  3. Select My Support Tickets.
  4. Use the tabs to view tickets you’ve raised or are watching.

Tip

If you manage tickets for multiple organisations, you can see tickets raised for all of them. Contact your Customer Success Manager to switch this on.

Each ticket will have one of the following statuses:

Status Description
Open We've got your request and are working on getting you an update.
Awaiting your reply We've responded and are waiting for a response so we can help resolve the issue.
Solved This ticket has been marked as resolved.

Update a ticket

Select a ticket from the list.

For Open or Awaiting your reply tickets, you can:

  • Add a response.
  • Mark the ticket as solved.
  • Submit a new ticket.

For Solved tickets, you can only create a follow-up ticket.